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Privacy Policy
This Privacy Policy governs the processing of personal data carried out on the website https://kortexis.pt/en/.
Users of the website should carefully read this Privacy Policy whenever they intend to use the website, as it may be modified without prior notice.
1. Definition
1.1 Personal data refers to information of any nature and form, including sound and images, related to an identified or identifiable individual. An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or one or more specific elements of their physical, physiological, mental, economic, cultural, or social identity.
2. Data Controller and National Supervisory Authority
2.1 Kortexis is the entity responsible for collecting and processing the personal data of users, specifically the types of data collected, how they are processed, and the purposes for which they are used.
3. Types of Personal Data and Processing Purposes
3.1 Website Access and Navigation:
When accessing the website, a set of technical data is automatically collected and temporarily stored in specific files, which are automatically deleted after a set period.
The collection of these data serves technical purposes, such as configuring connections, system security, network administration, and website optimization.
The following data are collected:
- IP Address
- Date and time of access
- File name and URL transferred
- Volume of data transmitted
- Information about transfer success
- Browser and operating system identification data
- Referring website
- Internet Service Provider's name
3.2 Contact Form:
If the user wishes to contact Kortexis directly via the website, they must fill out the "Contact Us" form. The collection of this data is solely for responding to the user's inquiry and providing requested information.
3.3 Account Creation:
To create an account on the website, data such as name, email address, address, country, and taxpayer number may be requested. This data is used for managing online orders, deliveries, and applicable warranties.
3.4 The user guarantees that the personal data provided is accurate and agrees to notify us of any changes.
3.5 The collected personal data will be kept for a maximum period of 12 months after the last interaction with the user, unless legally required to retain it for a longer period.
4. Data Sharing with Third Parties
4.1 Unless otherwise stated, personal data will not be disclosed to third parties without explicit consent.
4.2 However, data may be shared with service providers that assist Kortexis in its operations (e.g., web hosting, email, payment processing, deliveries, transport, marketing, or campaign management).
Kortexis ensures these entities are reliable, comply with applicable data protection laws (GDPR), and only access data strictly necessary for providing the contracted services.
4.3 Personal data may also be shared to:
- Comply with legal obligations or respond to competent authorities;
- Protect rights or exercise defense in legal proceedings;
- Prevent and detect fraud or security incidents.
5. Storage of Personal Data
The collected personal data is stored on local servers with restricted access, located in Kortexis's controlled facilities.
They are not transferred or stored on external "cloud" services.
6. Data Transfers Abroad
If the provision of certain services requires transferring personal data outside the user's country, Kortexis will comply with the applicable legal provisions, including verifying the adequate level of protection in the destination country and ensuring proper security safeguards.
7. Security Measures
Kortexis implements appropriate technical and organizational measures to protect personal data from destruction, loss, alteration, unauthorized disclosure, or access.
These measures include:
- Use of HTTPS protocol with SSL/TLS encryption
- Authentication systems and access control (login and password)
- Firewalls and intrusion monitoring
- Restricted access for authorized personnel under confidentiality obligations
8. Cookies
When visiting our website, a small text file (Cookie) is created and saved on your computer's hard drive. This file, when recognized, allows for easier and faster access and customization of your online experience. We also collect technical information from your computer, such as the IP (Internet Protocol), operating system, and browser type. We use this information to improve your experience on our website, and it will not be disclosed to third parties outside of Kortexis. Most browsers automatically accept cookies, but you can delete them or set your browser to block them. In the "Help" menu of your browser, you can find how to adjust these settings. However, if you do not allow cookies, some features of the website may not function properly.
9. Rights of Data Subjects
Under applicable legislation, the user has the right to:
- Access their personal data
- Correct or update their data
- Request deletion ("right to be forgotten")
- Limit processing
- Data portability
- Object to processing, including for direct marketing purposes.
These rights can be exercised by contacting:
geral@kortexis.pt
10. Links to Social Media
Kortexis may provide links to social media platforms. These platforms have their own privacy policies, and Kortexis is not responsible for them.
We recommend reading the respective policies to understand how data is processed and how users can limit or delete their data.
11. Children
Kortexis does not knowingly collect personal data from individuals under the age of 18.
If you believe a minor has provided data, please contact us so we can proceed with the necessary deletion.
12. Applicable Law and Dispute Resolution
In case of a dispute, Portuguese law will apply, and Portuguese courts will have jurisdiction.
Consumers can resort to an Alternative Dispute Resolution (ADR) entity, as per Law No. 144/2015.
List available at: https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo
Users can also use the European Online Dispute Resolution (ODR) platform created by Regulation (EU) No. 524/2013.
13. Updates to the Privacy Policy
This Privacy Policy may be updated at any time.
The date of the last update is indicated at the beginning of this document, and changes will take effect upon publication on the website.